Sustainability Management System In line with its size and scope, the business operates a long-term sustainability management system that addresses environmental, social, cultural, economic, quality, human rights, health, safety, risk and crisis management issues, and that drives continuous improvement.
As Swan Hotel; We have established a Sustainability policy, appropriate to the organization's purpose and context, that provides a framework for setting and reviewing sustainability objectives, demonstrates commitment to meeting legal and regulatory requirements and applicable food-safety requirements agreed with the customer, carries out internal and external communication, and includes a commitment to the continual improvement of the Sustainability Management System. · We continuously bear in mind that the sourcing of raw materials, auxiliary materials and supplies used in our hotel plays a very important role in achieving sustainability. · One of our core principles is to sustain our sustainability approach all the way through to the end consumer and to train all units involved at every stage. · We will ensure our staff work in line with sustainability, provide the necessary training for this, and ensure staff take pride in what they produce. · We will give importance to the needs and expectations of stakeholders, customers first and foremost, and strike a balance among these needs and expectations. Continuous improvement is carried out to satisfy these needs and expectations. · Our policy is the continuous improvement of sustainability through the participation of everyone. · To ensure continuous development by fulfilling our obligations to society and the environment. · To make the best use of natural and company resources and protect the environment; our organization's food safety policies are committed to by senior management, and their compliance is continually reviewed and checked. Our Sustainability Policy has been announced and communicated to all staff. · As an organization aware that human rights are an indispensable element, we will continuously observe and improve the health, happiness and well-being of our staff. · No one is discriminated against in our business on the basis of language, religion, race, gender or physical differences. · No one may be subjected to pressure, harassment, insults or mistreatment in our business. · Our business does not employ workers under the age of 16. · Every employee's right to express themselves and speak up is reserved in our business. · We will manage and direct every stage of production in accordance with our Sustainability Management System approach. · We will comply with all applicable and necessary legal regulations at every stage, from raw material sourcing to the delivery of the final product to the customer. · We will not compromise on sustainability throughout the chain, from our suppliers to our customers. · We will achieve our goal of providing our staff with training in line with our plans and reducing customer complaints to the desired level. · We will meet all expectations while delivering quality food to consumers. · We will continuously develop and renew ourselves, together with all our employees, both individually and institutionally, by reviewing and improving continuously. Our success will fundamentally depend on all of us, as employees, adopting the points above as a way of life and sustaining our enthusiasm for "full and active participation" in these efforts.
- 1- Sustainability
- 2- Environmental Protection and Waste Management Policy
- 3- Women's Rights Policy
- 4- Energy Efficiency Policy
- 5- Children's Rights Policy
- 6- Cultural Heritage Policy
- 7- Animal Protection Policy
- As Swan Hotel; In line with our sustainable sourcing approach, we care that our suppliers/solution partners; · Hold Quality Assurance Management Systems, Environmental and Occupational Health & Safety Management Systems, and internationally recognized environmental and sustainability labels/certifications, · Have no harmful effects on the environment in production and supply, and comply with environmental regulations, · Use/consume resources appropriately without harming natural life and the ecosystem, and comply with hunting bans, · Work to minimize and properly manage their waste, and offer reduced or bulk packaging alternatives for products, · Offer environmentally friendly, economical, local, ethically responsible alternatives that use recyclable or recycled materials, and are organic, bio, vegan, not tested on animals, free of harmful chemical components, etc., · Are domestic and local production/service providers, · Offer products/services that reflect and promote the cuisine, traditions and culture of our country/region, and we communicate this perspective to our stakeholder suppliers. Together with our suppliers, we try to create efficient purchasing opportunities and aim to reduce the environmental impacts arising from supply processes.
- As Swan Hotel; We protect the environment in our business, prevent pollution, and give importance to reducing our negative impacts on the environment. To this end; * We comply with legal regulations and work to reduce our environmental impact. * We take care to effectively separate our waste according to its source, group and hazard class. * We know that using hazardous substances and chemicals only when necessary and only as much as needed reduces both negative effects on the environment and the amount of waste, * We contribute to protecting nature by preferring materials with "recycling" and "environmentally friendly" labels among the supplies we purchase for our business, and we try to create reuse opportunities, * We take care to use single-use materials such as paper, napkins, toilet paper and packaging only as needed, leaving less waste for nature, * We store waste correctly, in separate areas according to its characteristics, and deliver it to licensed/authorized companies without exceeding legal storage time limits, keeping the relevant records, * We try to use water, energy and all natural resources economically. We share this sensitivity with our employees, guests and suppliers. * We measure our environmental management performance, track this data against targets, and work to improve our performance. * We aim to educate our employees on environmental issues and raise their awareness.
- As Swan Hotel; We give importance to gender equality in our business. ·We ensure the health, safety and well-being of all our employees regardless of gender. ·We support women's participation in the workforce across all our departments and offer equal opportunities. ·We act with an "equal pay for equal work" policy without gender discrimination. ·We assign duties observing the principle of equality. ·We provide the necessary environment for equal access to career opportunities. ·We establish training policies and support women's participation and increased awareness. ·We create a work environment and practices that protect work-life balance. ·We support and offer equal opportunities for women to be part of company management. ·We do not allow women to be subjected in any way to abuse, harassment, discrimination, suppression, coercion, defamation, or similar situations. We are always aware of the value they bring to the world and our organization, and we support their presence.
- As Swan Hotel; To protect our world from potential hazards, we use energy efficiently and set targets to reduce our energy consumption. To this end; ·To fulfil both our responsibilities to nature and our legal obligations, we follow national and international standards, laws and regulations, voluntarily carry out efforts to reduce energy use and/or continuously improve our energy consumption performance, and track the results of our efforts. ·We set targets and include energy efficiency in our training programs to ensure our employees' participation. ·We value cooperating with all our stakeholders to create common goals and outcomes in energy management. We try to maintain our engagement with our guests, employees, visitors and all business partners in order to reach a collective level of awareness and consciousness on these issues. ·We research and try to find, purchase and use energy-efficient product, equipment and technology alternatives. ·We aim to document our Energy Management System, disseminate it to all our departments, update it as needed, review it and continuously improve it. ·We assess energy risks or potential emergencies such as energy shortages, and plan the measures that can be taken.
- As Swan Hotel; Children are the future entrusted to us. It is our priority responsibility to recognize them as individuals, respect their rights, and watch over and protect them against all forms of psychological, physical, commercial and other exploitation. To ensure this; ·We do not allow the employment of child labor in our own organizations and expect the same sensitivity from all our business partners. ·We provide environments/opportunities within the business that contribute to children's development, where they can freely express their thoughts, wishes and feelings, and where they feel free and comfortable. ·We provide training to our employees on preventing and recognizing child abuse. ·We ensure that children are under adult supervision during the activities they participate in. ·We organize training to raise awareness on the protection of children's rights and support related projects. ·When we witness suspicious actions involving children, we first inform hotel management and, where deemed necessary, seek help from official institutions.
- As Swan Hotel; We prioritize the protection and sustainable management of cultural heritage. In this context, a comprehensive policy on cultural heritage has been established at our hotel. ·The protection and sustainable management of cultural heritage elements is an integral part of our hotel's activities. This includes the preservation of historic buildings, local cultural values and traditions. ·While ensuring the protection of cultural heritage, respect will be shown for the cultural values of local communities, and the necessary measures will be taken to keep these values alive. ·Customers, staff and other stakeholders will be informed about our cultural heritage policy, and awareness-raising activities on this subject will be organized. ·Any restoration and maintenance work carried out in cultural heritage areas will be supervised by experts and carried out in a manner that preserves the authenticity of these areas. ·Local cultural events and festivals will be supported and contributed to. This will help keep local culture alive and promote it. ·All staff will receive regular training on cultural heritage policy and practices and will contribute to the effective implementation of these policies. ·Our policy will be continuously reviewed, and continuous improvement will be made to develop our approach to protecting cultural heritage. ·Our cultural heritage policy will be accepted as a way of life that must be adopted by all employees and stakeholders. The successful implementation of this policy will maximize our hotel's contribution to society and cultural heritage.
- As Swan Hotel; Animal Welfare and Protection: Our hotel places great importance on the welfare and protection of all animals. In this framework, we take the necessary measures to ensure animals live in healthy and safe conditions in accordance with local and international standards. ·Harmful Substances and Practices: We avoid any harmful substance or practice that could harm animal health. We ensure that all materials, such as cleaning and maintenance products, are safe for animal health. ·Interaction with Animals: Interactions with animals at our hotel are managed responsibly. Behaviors that could negatively affect animal welfare have been clearly communicated to both our employees and guests, and relevant regulations have been put in place. ·Wild Animals: Activities involving wild animals are carried out only within authorized and properly regulated frameworks. In such activities, animal welfare is prioritized and care is taken to avoid causing any harm. ·Training and Awareness: Our employees receive regular training on animal welfare and protection. This training covers both the protection of animal health and ensuring appropriate care standards. ·Social and Environmental Obligations: We act to fulfil our obligations to society and the environment regarding animal protection. In this context, we carry out various projects and partnerships to raise awareness of animal rights and increase social consciousness. ·Policy Implementation and Monitoring: Regular audits and reviews are carried out to ensure the effective implementation of our animal protection policy. When any non-conformity is detected, the necessary corrective measures are taken promptly. ·Staff and Guest Participation: The active participation of all our staff is ensured for the successful implementation of the policy. In addition, support and cooperation on this matter is also expected from our guests. As Swan Hotel, protecting and supporting the welfare of animals is an integral part of all our operations, and we are committed to continuously reviewing and improving this policy.
TABLE OF CONTENTS
1- Sustainability
2- Environmental Protection and Waste Management Policy
3- Women's Rights Policy
4- Energy Efficiency Policy
5- Children's Rights Policy
6- Cultural Heritage Policy
7- Animal Protection Policy